Shipping policy

Article 4 - Delivery of Goods

4.1

The delivery location (hereinafter referred to as the "destination") is determined by the Buyer in the order. Delivery to the destination is arranged by the Seller at the Buyer's request in the order form. If the Buyer specifies a destination outside Slovakia, the Seller will arrange a courier service to deliver the goods to the destination at the Buyer's request. The Buyer acknowledges that they are responsible for ensuring compliance with the delivery conditions in the destination country.

4.2

The Seller accepts and processes orders daily until 3:00 PM. Goods are dispatched on working days, with a typical delivery period of 14 working days. The delivery period may be extended in case of unforeseen events. The Buyer is not entitled to claim damages related to the Seller's failure to meet the delivery period.

4.3

The Seller will inform the Buyer about the dispatch of goods via SMS to the phone number provided in the order.

4.4

The Buyer must collect the goods on time and properly. Upon receipt, the Buyer must check the package's integrity, seal, or any damage to the packaging and immediately report any issues to the courier or person delivering the goods. The Buyer must also check if the content matches the order and is free from apparent defects. Any discrepancies or apparent defects must be noted in writing in the delivery note.

4.5

If the damage or partial loss of the goods is not apparent upon receipt, the Buyer must report the damage to the Seller and the carrier without delay, but no later than three (3) working days after delivery. The carrier's representative will write a damage report with the Buyer on the next working day after the damage notification. Upon receipt of the damage report, the Buyer can claim defects caused by damage or partial loss from the Seller.

4.6

Delivery is made in discreet packaging.